Community

Discord for setup help, alerts and snipe brags; the feature board for what ships next.

Talk to the team and other snipers

Live chat, tickets, tutorials per planRelease notes and the feature board are for account holders

Changelog and feature board

Release notes, voting and pitching ideas are for account holders; creating an account is free and takes a moment.

Feature board

Vote for what we build next — one upvote per idea, for account holders.

Pitch an idea

What the Discord is for

Three things, mostly. Getting unstuck when something is not behaving the way you expected. Seeing what other people are hunting, which is the fastest way to learn a corner of the market you have not looked at. And hearing about releases first, usually before they reach the changelog.

Getting a useful answer quickly

Open a ticket rather than posting in general chat if the question is about your own account — it keeps your details out of a public channel and it reaches somebody who can actually look. When you do ask, say what you expected to happen and what happened instead. That one sentence saves more back-and-forth than any amount of detail about what you tried.

The feature board is not a suggestion box

Ideas posted there get read and voted on by other account holders, and the ones that gather support get built. Votes matter more than volume: a single well-argued idea that fifty people want beats fifty variations of the same request. If something you need is missing, the board is the shortest route to it existing.

Writing an idea that gets built

Describe the problem rather than the solution. "I lose track of which rules I have already reviewed" tells us what to solve; "add a checkbox" tells us only what you imagined. The best requests come with the situation that prompted them, because that is usually where the real answer is hiding.

What gets announced where

Anything that changes how the product behaves goes to the changelog. Anything urgent — a marketplace having a bad day, a service interruption, something worth knowing before you sit down to trade — goes to Discord first, because that is where people actually are. If you only follow one, follow Discord; the changelog is the record rather than the alarm.

Being useful to other people

The most valuable posts in the community are not the big wins. They are somebody explaining why a rule they wrote did not do what they expected, or which corner of the market has been quiet lately, or what they got wrong last month. Those are the posts other traders learn from, and they are the reason the channel is worth reading rather than skimming.

Release notes and status

Every release is written up newest first, with what changed and why it matters rather than a list of internal names. Live service status is posted in Discord too, so if something looks wrong you can check whether it is you or us before spending an evening on it.

Do I need an account to join?

Creating one is free, and it is what unlocks voting and the release notes.

Where do I report something broken?

A ticket in Discord. Include what you expected and what happened, and it gets looked at properly.

Are feature votes actually used?

Yes — the board is the main input into what gets built next, ahead of anything else.